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Centralised customer records with structured people and organisation profiles for better relationship visibility.

Customisable booking page for self-service appointments.

Track and manage customer reviews using a simple 5-point rating system.

Multiple rating systems (5-point, NPS, or binary) with score-based response customisation.

Define the initial status and response time limits for each type of inquiry.

Connect an unlimited number of accounts to manage comments and messages in one place. Initiate conversations and reply with rich media.

Chat with clients in real time, manage conversations centrally, and keep all message history connected to your records.

Send and manage emails via RO App’s built-in email service or through your own Gmail account.

All calls in one place, with recordings, AI-powered transcriptions, and call summaries.

Promotional and trigger-based SMS notifications for job updates, status changes, and appointment reminders.

Scheduled event-based notifications for inquiries and jobs.

End-to-end job processing with flexible configuration of job types, statuses, deadlines, and responsibilities.

Create and share estimates with clients, collect online approvals with e-signature, and turn them into jobs ready for payment.

Schedule employees and resources efficiently using day and week calendar views.

Define default job statuses and time limits for different job types.

Process sales of services and stock items with pricing controls, barcode generation and scanning, and printed documents.

Sync orders, customers, and inventory across marketplaces, online store builders, and your own websites.

Add products manually or import them in bulk from Excel, marketplaces, and connected online stores.

Assign articles, generate barcodes, and print labels for efficient scanner-based workflows.

Manage product details, including units of measurement, weight, dimensions, expiration dates, and other key attributes.

Modify documents related to stock posting, write-offs, and supplier returns.

Get notified when products are approaching their expiration date so that you can reorder from suppliers in time.

Reserve stock for a client for a specified period, linked directly to an order.

Manage goods and assets across an unlimited number of warehouses, with stock level control, posting, transfers, and deductions.

Create and manage purchase orders, track deliveries, and record goods receipts in one workflow.

4 stocktaking methods to identify shortages and remaining stock.

Track items by serial number to monitor their location and movement history.

Assign goods and assets to specific bins for precise location tracking.

Automatically convert calls and voice messages into text, with AI-generated summaries for quick review.

AI analyses each call and instantly classifies it as positive, neutral, or negative.

Automatically import products from Excel using AI-powered table recognition.

AI-powered reply suggestions that speed up conversations and improve service quality.

Add items to your catalog by taking a photo in the RO Mobile App. AI automatically generates the product name and description.

Shareable payment links and QR codes, online invoice payments.

Customisable invoices with status tracking, payment reminders, and activity history.

Create, register, and send electronic invoices that meet local regulations.

Manage multiple cashboxes across locations and track cash and non-cash payments separately.

Process split payments using multiple methods and record prepayments, postpayments, and service fees in RO App.

Track cash inflows and outflows by item, covering payments and customer refunds.

Track mutual balances with counterparties to understand payables and receivables at a glance.

Generate detailed reports across locations, jobs, employees, and marketing campaigns for any selected period.

Identify which goods and services drive demand and profitability.

Manage employee schedules, time off, and availability with auto-fill and calendar synchronisation.

Automatic time tracking and timesheets aligned with each employee’s work schedule.

Automatic payroll calculation based on hours worked, commissions, bonuses, premiums, and penalties.

Assign tasks, track deadlines, and notify employees automatically about changes.

Connect RO App with third-party websites and applications using API access to enable custom integrations.

No-code integrations with third-party apps and services.

Enhance account security with two-factor authentication using an authenticator app.

Protect data in transit and at rest using modern cryptographic protocols.

Control access by defining trusted IP addresses and assigning permissions per employee.

Manage role-based access to system modules and permissions for specific actions.

Define permitted actions for each cashbox and warehouse, and assign access rights by employee.

Complete audit trail of user activity, including recovery of deleted records.

Expert-led onboarding and initial account configuration within the first 30 days of your subscription. Session duration: 45 minutes.

Get instant answers 24/7 with RO App’s automated support chat.
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Skip the bot and get direct help from a live support specialist.

A dedicated personal manager for ongoing guidance with scheduled sessions.

Expert-assisted import of selected records (jobs, clients, assets, suppliers, services). Time and data volume limits apply in the Business plan.

Implementation consultation for integrating external systems via APIs, webhooks, and prebuilt connectors.

Save time by letting our dedicated support team configure your RO App account for you (additional charges apply).
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Step-by-step guides, answers to frequently asked questions, and video tutorials.
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Tailored online training for your team, based on your company’s workflows.

Ongoing optimisation guidance based on quarterly reviews of your RO App settings by our Customer Success Team.

Communicate directly with RO App’s product team on feedback and feature requests.

API extensions or tailored system enhancements aligned with RO App’s product roadmap, coordinated via your personal manager.