A More Flexible Plan Structure That Makes It Easier to Choose the Right Fit

From 1 September 2026, RO App will introduce a new plan structure. Instead of a one-size-fits-all approach, we're introducing dedicated products for small businesses and a range of plans for growing companies and larger organisations. You can now start with the features you need today and expand as your business grows.

This is more than a pricing update. We've redesigned our plans so every business — from sole traders to enterprise teams — can choose the right product, pay for the functionality they need, and upgrade when they're ready.

Why We're Making This Change

RO App has always evolved alongside the businesses that use it. What started as a specialised solution has become a comprehensive platform for managing customers, sales, operations, and finance.

In recent years, we've introduced dozens of new capabilities, including:

  • Omnichannel communications with two-way messaging across popular channels.
  • AI tools that automate routine tasks.
  • Purchase Orders and internal stock transfer management.
  • Payment integrations to make getting paid faster.
  • E-invoicing to support businesses in different markets.
  • Digital quotes with e-signatures for faster approvals.
  • Online bookings that let customers book appointments anytime.
  • Ecommerce Connect to manage online and in-store sales in one place.

We're adding new features every month. Visit our What's New page to explore the latest updates and see how RO App continues to evolve.

An independent shop, a beauty salon, and a multi-location service company all work differently. Naturally, they don't need the same software from day one.

That's why we've replaced our one-size-fits-all plans with two dedicated product ranges, each designed around the size, complexity, and needs of different businesses:

  • Starter Products for businesses that only need a specific part of the platform.
  • Business Plans for companies that want the complete RO App experience with advanced functionality and support.

Starter Products

Built for small businesses that want to get started quickly with only the tools they need.

  • POS
    A focused product for retail sales, checkout, receipts, and basic record-keeping. Includes a fully featured online booking module for businesses that offer appointments.
  • CRM (coming in Q4 2026)
    A dedicated solution for customer management, launching alongside our new Deals module.
  • CRM + POS
    Combines all POS features with customer management, leads, deals, and omnichannel communications.
  • All-in-One
    The complete solution for companies with more complex operations, combining omnichannel sales management with workflows tailored to service businesses.

Why Is This Better for Your Business?

  • More choice
    Pick the plan that matches how your business operates today. 
  • Get started faster
    With focused products and simpler onboarding.
  • Pay only for what you need
    Invest in tools your team will actually use.
  • Grow at your own pace
    Upgrade to more advanced functionality whenever your business is ready.

Starter Products for businesses that only need a specific part of the platform

Business Plans

When your business is ready for more, Business Plans give you access to the complete RO App platform, advanced automation, and dedicated support.

  • Business
    Everything in All-in-One, plus tools for growing teams, including higher user limits, onboarding, and customer success support.
  • Business Plus
    For businesses managing multiple teams, locations, or sales channels, with advanced automation and greater flexibility.
  • Enterprise
    A tailored business automation solution for large organisations, with personalised support, priority feature requests, and assistance with custom integrations.

What Business Plans Unlock

  • Webhooks and APIs for custom integrations and automation.
  • Employee payroll and commission management.
  • Pre-configured workflows tailored to your business processes.
  • Advanced warehouse management for more complex inventory operations.
  • Dedicated onboarding and Customer Success support, based on your plan.
  • Future product innovations, including our upcoming Mass Production module.

Business Plans for companies that want the complete RO App experience with advanced functionality and support

    What’s Next?

    RO App's pricing structure has remained unchanged for the past four years. The new plans create a stronger foundation for the next stage of RO App's development.

    Here's what we're already working on for the coming months:

    • An enhanced Workflow module to automate work orders, sales, service orders, appointment bookings, and visits.
    • Expanded customer management capabilities and a fully featured lead conversion funnel.
    • A classic Profit & Loss (P&L) report for monitoring revenue, expenses, and profitability.
    • Multi-currency support for businesses operating in multiple markets.
    • Regular enhancements to the web app, mobile apps, and API.

    What Existing Customers Need to Know

    We're committed to making the transition as simple as possible. Your business data will remain unchanged, and our team will help ensure you move to the plan that best fits your business.

    What will happen to my current plan?

    Nothing will change until your current subscription period ends. When it's time to renew, you'll simply choose the new plan that best matches your business and the features you use.

    When do the changes take effect?

    The new plan structure will take effect on 1 September 2026. New subscriptions and renewals after this date will follow the new plans.

    Can I renew my current plan before the changes?

    Yes. Until 1 September 2026, you can renew your subscription for any period under the current pricing plans. This allows you to extend your existing plan before the new structure comes into effect.

    Questions? We're Here to Help

    Our Support and Customer Success teams are ready to answer your questions, compare your options, and choose the plan that offers the best value for your business.